MSP
A managed services provider operates and maintains part of your IT estate under an ongoing contract with agreed service levels.
Instead of paying for incidents as they happen, you pay a recurring fee for availability, monitoring, patching, and support. Scope ranges from endpoint management to running an entire cloud environment. The provider carries the operational burden; you carry the responsibility for choosing the right scope.
When it fits
When it does not
What it costs
Priced per device, per user, or per environment. Compare against the fully loaded cost of the internal coverage it replaces, including nights and weekends.
One person cannot cover 24/7. Below a certain size an MSP is the only way to have real coverage, which is why the model exists.
Response and resolution times by severity, who declares severity, and what happens when targets are missed. Vague SLAs are the main source of MSP disappointment.
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